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Frequently Asked Questions

Question 1:      How long do I need to rent for?

Answer:                 Contracts can be over 12 or 24 months.


Question 2:      How do I apply?

Answer:                 Applications can be made online, over the phone or in store.


Question 3:      How much do I have to pay up front?

Answer:                 We don't require any deposit and installation of your new product is free.


Question 4:     What do I need to apply?

Answer:                a. You will require photo ID plus one other form of ID.

                              b. Last two payslips or current income statement from Centrelink.

                              c. Last 8 weeks of bank statements or transaction history from your bank account.

                              d. Name and Phone Number of three personal references .


Question 5:    How do I make my rental payments?

Answer:               Rental payments can be made weekly, fortnightly or monthly by direct debit or if you receive

                             a Centrelink entitlement Centrepay may be available.


Question 6.    What if I want to purchase the rental product before the end of the contract ?

Answer:               You may make an offer to purchase the goods. We may accept or decline that offer at our

                             absolute discretion.


Question 7:    What will happen at the end of my Contract?

Answer:               Once the final payment has been received by us, the goods will be yours.


Question 8:    What areas do we currently service?

Answer:               We currently service all area's within a 100km radius of either of our two stores (Beenleigh  

                             and Morayfield in Queensland)

Question 9:     Are Customers who rely on Centrelink Entitlements Eligable to Apply?

Answer:               Generally customers who rely on Pensions and or the Family Tax Benefit are eligable to apply.

                             Unfortunately customers who rely on Allowances like  NewStart, Aus Study, Youth Allowance are

                             ineligable at this time.