Electronics

Common questions and things to consider regarding renting a mobile phone from us:

If you would like to see our range of mobile phones available for rental, please see the following link. https://renttoown.com.au/product-category/smart-phones/ If you would like to apply to rent a phone it can be done via our website by adding the product to the cart and checking out.   
  1. Can we rent other smart phone models which aren’t listed on your website? We can rent most mobile phones models; contact your nearest store and we will let you know if that model is available for rental and provide you with a quote.
  2. Are the smart phone rentals brand new? All phones available for rental are brand new unless specifically stated otherwise
  3. Does my mobile phone rental come with insurance? No, we do not offer insurance on the rental items. We strongly recommend that all customers have contents insurance with accidental breakage cover and have portable cover for items like smart phones, laptop, camera’s etc.
  4. Can I return the phone I have on rental? Yes, the rented phone can be returned at any time for any reason. In the event the phone is returned in good clean working condition with all supplied accessories fair wear and tear accepted the only outstanding amount would be any overdue rental repayments. If the mobile phone is damaged additional fees will apply.
  5. Does my mobile phone rental come with free delivery? Deliver is offered at no additional cost within our service area.
  6. What do I do if something goes wrong with phone I rented? Contact us straight away and we can organise the repair process for you. We collect the item from you and get it repaired and return it to you. In the event you have broken the phone, please contact us so we can get it assessed to see if it is repairable. We can organise for broken phones to be repaired but additional fees to cover the cost of the repair will apply.
  7. Cost: Renting is significantly more expensive over the long run when compared to purchasing outright. But customers may find renting more convenient for several reasons, like no upfront cost, weekly or fortnightly repayments, customer care for the duration of the agreement, free delivery and installation. As this style of agreement is significantly more expensive when compared to purchasing from a retail store, customers should consider their needs, objectives and financial situations before applying for rental products.
  8. How do I apply? Applications can be made via our website. To apply hit the add to cart button on the desired product/s. Once the product are in the cart you can check out, you will then be directed to the application form.
  If you would like to see our range of mobile phones available for rental, please see the following link. https://renttoown.com.au/product-category/smart-phones/   If you need any assistance regarding product selection, making an application or have any questions please contact us, as we will be happy to assist you. You can find our contact information here https://renttoown.com.au/contact-us/
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Common questions and things to consider regarding renting a television from us:

If you would like to view our range of rental televisions, please click here: https://renttoown.com.au/product-category/tv-and-audio-visual/televisions/.  
    1. What size tv should I pick? A lot of customers simply pick the biggest tv, which is not always the best option. You should consider the size of your room and how close to the tv you will be sitting. If you are sitting close to the television, you will most likely find a smaller tv more enjoyable to watch. Also consider the size of your tv unit, your tv unit should be slightly wider than the width of your television to make it less likely to get bumped and broken.
    2. What would happen if the television were to get broken or stolen during the rental term? The rental products are in your home at your risk. Having contents insurance with accidental breakage and fusion cover is strongly recommended. 
    3. What features would you like on your new TV Rental? All our rental Televisions are smart tv’s now days with most models also being 4k Ultra High Definition. Smart TV’s have come along way over the past few years. They come with many cool features like, Google TV platform which allows for many apps to be downloaded from the Google Play Store like: Netflix, Stan, Disney Plus, Amazon Plus, Paramount Plus, Spotify, YouTube and many more apps, Chromecast Built-in, Catch-up TV and more.
    4. What if I don’t like my new tv rental or I no longer need it? Under the terms and conditions of the rental agreement your rental tv can be returned at any time so long as it is in good working condition fair wear and tear accepted. In the event the rented TV is returned in good working order the only cost would be any overdue rental repayments. If the television is heavily soiled or damaged, additional fees will apply.
    5. Are the rental televisions brand new? All our rental tv’s are brand new unless otherwise stated.
    6. Cost: Renting is significantly more expensive over the long run when compared to purchasing outright. But customers may find renting more convenient for several reasons, like no upfront cost, weekly or fortnightly repayments, customer care for the duration of the agreement, free delivery and installation. As this style of agreement is significantly more expensive when compared to purchasing from a retail store, customers should consider their needs, objectives and financial situations before applying for rental products.
    7. How do I apply? Applications can be made via our website. To apply hit the add to cart button on the desired product/s. Once the product/s are in the cart you can check out, you will then be directed to the application form.
If you would like to view our range of rental televisions, please click here: https://renttoown.com.au/product-category/tv-and-audio-visual/televisions/   If you would like to rent a tv and need assistance with which television rental is right for you or you have any questions, please contact your nearest store via phone or email and we will happily assist you. Our contact details can be found here https://renttoown.com.au/contact-us/
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Common questions and things to consider regarding renting a computer from us.

If you would like to view our range of computers available for rental, please click the following link: https://renttoown.com.au/product-category/computing/
  1. My child needs a laptop for school, which model should I choose: Please contact your nearest store, if your child has a BYOD specification list, please have that handy as that will help us suggest a suitable model.
  2. What sort of computer equipment do you have available for rental? We rent desktop PC’s https://renttoown.com.au/product-category/computing/desktop-computers/, laptop computers https://renttoown.com.au/product-category/computing/laptops/ and peripherals https://renttoown.com.au/product-category/computing/peripherals/. If you can’t see a model that is suitable for your needs, please contact us as we can source other models including all in one computer’s.
  3. How long after I am approved will I get delivery of my rental computer?  Laptop rentals are generally available within 2 business days, desktop PC rentals take a little longer as they are built to order, they are generally available for delivery within 4 business days.
  4. Does my rental computer come with insurance? Our rental computers and other items available for rent do not come with insurance. The rental product is in your home at your risk. If the item is lost, stolen or damaged the rental contract will continue and the repayments will still need to be paid. We may be able to offer some assistance, but this is negotiated on a case-by-case basis. We strongly recommend that all customers have contents insurance with accidental damage and fusion cover and if the item is portable like a rental phone, camera, tablet, laptop have it added to the policy as a portable item. 
  5. Who do I contact if something goes wrong with my rental computer? Contact your store, they will be able to offer you over the phone and or onsite technical assistance. If your computer needs warranty repairs, we will organise them for you.
  6. If I no longer need the laptop or desktop computer rental, can I return it? Yes, you can return your rental product and cancel your rental agreement. Assuming the product is returned undamaged in good clean condition, fair wear and tear accepted the only outstanding amount would be any overdue rental repayments. If the rental computer is damaged, additional fees will apply.
  7. Can you set up the rental Desktop computer for me? Our delivery drivers can do a basic set up and can take away all the packaging for you.
  8. Are the computer rentals brand new? All rental products are brand new, unless otherwise stated.
  9. Cost: Renting is significantly more expensive over the long run when compared to purchasing outright. But customers may find renting more convenient for several reasons, like no upfront cost, weekly, fortnightly or monthly repayments, customer care for the duration of the agreement, free delivery and installation. As this style of agreement is significantly more expensive when compared to purchasing from a retail store, customers should consider their needs, objectives and financial situations before applying for rental products.
  10. How do I apply? Applications can be made via our website. To apply hit the add to cart button on the desired product/s. Once the product/s are in the cart you can check out, you will then be directed to the application form.
  If you would like to view our range of computers available for rental, please click the following link: https://renttoown.com.au/product-category/computing/ If you need any assistance or you have any questions, please contact us as we will be happy to help, our contact information can be found here https://renttoown.com.au/contact-us/
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